UK Gaming Commission, Gibraltar Gambling Commission
Casino, Live Casino
BTG, Evolution Gaming, ELK Studios, Microgaming, NetEnt
English
, Euros
Review Breakdown
Chelsea Palace Casino is a relative new-comer to the world of online casinos, but their owner Nektan Limited isn’t. They’ve been in this game for a while and continue to strive for dominance in this fast-paced world of online casinos. Nektan, and now Chelsea Palace Casinos are known for their big welcome bonuses, rolling promotions and VIP Loyalty Programs.
Their websites are clean and organised and have a level of sophistication that some of the other big players hit and miss. They offer everything in the way of games and fail to disappoint when it comes to game selections, customer support and user-friendliness. Chelsea Palace Casino is another get asset to Nektan’s growing list of popular gaming websites.
Bonus and Promotions
As mentioned above the welcome bonuses are big. Chelsea Palace Casino are currently offering a welcome bonus over your first 3 deposits + 50 bonus spins. The minimum deposit on each is £10. You receive the 50 bonus spins on the first deposit. A wagering requirement of 40X is required on the total bonus amount earned. Bonuses are valid for 34 hours. Here is the break down on deposits:
- 1st Deposit: 200% match up to £100 in bonus + 50 spins on Starburst
- 2nd Deposit: 100% match up to £250 in bonus
- 3rd Deposit: 50% match up to £500 in bonus
Chelsea Palace casino also has a varied selection of ‘rolling’ promotions. They change them on a regular basis. Here’s a link to the promotions page, you can also find all the terms & conditions here are well.
On top of the promotions and welcome offers Chelsea Palace Casino offer, they also have a loyalty VIP program. TO become a VIP you need to have deposited a minimum of £2,000.00 or currency equivalent. Once a VIP, always a VIP – Chelsea Palace boosts to being the only online casino to do this. Here’s the tier system:
| VIP Level | Minimum Deposit | Benefits |
| SILVER | £2,000 | Exclusive promotions & reloads |
| Faster withdrawal times | ||
| Higher deposit limits | ||
| VIP membership for life | ||
| GOLD | £5,000 | Exclusive promotions & reloads |
| Faster withdrawal times | ||
| Higher deposit limits | ||
| VIP membership for life | ||
| PREMIERE | £10,000 | Your own personal account manager |
| Exclusive promotions & reloads | ||
| Special gifts | ||
| Weekly Loyalty Promotion | ||
| Faster withdrawal times | ||
| Higher deposit limits | ||
| VIP membership for life | ||
| ELITE | £20,000 | Your own personal account manager |
| Exclusive promotions & reloads | ||
| Special gifts | ||
| Weekly Loyalty Promotion | ||
| Faster withdrawal times | ||
| Higher deposit limits | ||
| VIP membership for life |
Payment Options
Chelsea Palace Casino offers all the standard payment methods for deposits and withdrawals. Including the following:
- Deposit methods: Mastercard, Visa, Wire Transfer, Online Bank Transfer, Skrill, Neteller, Trustly, Paysafecard, Zimpler, Paypal, Boku, Maestro, Giro Pay, Ecopayz.
- Withdrawal methods: Mastercard, Visa, Wire Transfer, Skrill, Neteller, Trustly, Paypal.
- Withdrawal Times: Mastercard/Visa: 2-5 Working Days, Wire Transfer: 3-7 Working Days, Skrill/Neteller/Trustly/Paypal: 1-3 Working Days.
Visa
✔ Deposit✔ Withdrawal
Mastercard
✔ Deposit✔ Withdrawal
Trustly
✔ Deposit✔ Withdrawal
Games
Chelsea Palace have a great selection games powered by gaming software giants like Microgaming, NetEnt, Evolution Gaming, NextGen Gaming, Yggdrasil Gaming and Bit Time Gaming. Boosting over 200 slots, 40 table games, 20 live casino games and 16 jackpots. With Chelsea Palace you can play the slots, roulette, blackjack, bingo, lotteries, jackpot games, poker, and live casino games. They have regular tournaments with prizes as big as £3,000, $4,000 and higher available.
They allow you to demo all of their games except their live casino games and jackpot games, this gives you a real chance to see if there is something here that tickles your fancy; although we highly doubt you’ll be left wanting with Chelsea Palace Casino.
The casino is split into tabs; Player Favourites, New Games, Jackpots, Live Dealer, Casino Games, Instant Win, Exclusive and All Games. Giving you easy to navigate user-friendly menus that are designed specifically for the new-comers and also those of us that like technology that helps rather than hinder. It’s a breeze to get around and really does make a huge difference to your casino experience.
The slot game selection is impressive with favourites such as Turn Your Fortune, Cleopatra, Bonanza Megaways, Gonzo’s Quest, Asgard, Gold Rush and real gems like Retro Reels, Action Bank and The Monkey Prince. The jackpot tab shows you where all the jackpots are sitting, and include games like: Isle of Plenty, Winstar, Vikings of Fortune and Golden Goddess.
The Live Casino games are extensive and are a really good balance between the games and variations of those games: Baccarat Control Squeeze, Baccarat Squeeze, Baccarat, Dragon Tiger, Blackjack Party, Blackjack, Common Draw Blackjack, VIP Blackjack, 3 Card Poker, Caribbean Stud, Casino Hold ‘Em, Automatic Roulette, Double Ball Roulette, Immersive Roulette, Lightning Roulette, Speed Roulette, VIP Roulette, French Roulette, Roulette, Dream Catcher & Football Studio.
Mobile & Apps
Chelsea Palace Casino don’t have an app, what they do have is a great mobile site. Their games are all instant play, so no need to download software. Just select and away you go.
The mobile site is clean, quick and efficient. It’s got a user-friendly interface and is eye-catching, much like their website.
Everything they offer on their website is available on their mobile site, including Live Dealer, Jackpots and their promotions. There’s nothing lacking here, unlike some other big players Chelsea Palace Casino have created a literal mini-me with their mobile site.
The customer service avenues are all available from the mobile site as well. So whilst they don’t have an app, honestly they really don’t need one. Not with such a bang-on mobile site.
Security & Licensing
Chelsea Palace take security extremely seriously as they should, they use a military-grade 256-bit encryption technology to protect all user data and financial data. In addition to this Chelsea Palace also hire a 3rd party auditor NMI to test its platform and ascertain its fairness.
They are licensed by the Government of Gibraltar and the UK Gambling Commission. Chelsea Palace are also regulated by the Gibraltar Gambling Commission and the UK Gambling Commission.
Their list of restricted countries doesn’t really hold any surprises, they include: Australia, South Africa, U.S. Minor Outlaying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, U.S.A., Italy, North Korea, France, Denmark, Belgium, Spain and Turkey.
Customer Support
Customer service is really easy to find on the website, at the bottom of each page including the landing page there is a tab for both support and FAQ’s.
- e-mail: [email protected] – response time is usually within 24 hours.
- phone: +44 2-3 621 6949 – open between the hours of 08:00 – 00:00 GMT/BST
- live chat: available between the hours of 08:00 – 00:00 GMT/BST
| Date | Rating |
|---|---|
| 2024-04-03 | |
| 2024-02-28 | |
| 2024-01-24 | |
| 2023-12-20 | |
| 2023-11-15 | |
| * We assess Chelsea Palace casino’s support on a monthly basis to supply you with accurate reviews and validate their support systems are working. | |
Our Verdict
The website itself looks classy, with its dark black and gold theme. It’s reminisce of old London casino’s with their over the top décor and smoke filled ceilings. The site is amazingly easy to navigate and it flows from section to section. There’s almost no possible way that you could get lost on this site.
The registration is easy and quick. Please note here that if you contact the support by email after you have opened an account you will need to email from the address that you put on the registration.
Once you’re registered you will gain the ability to ‘favourite’ games across all of Chelsea Palace Casino areas. Creating a new tab along the top called, ‘My Favourites’. While this is not exclusive to Chelsea Palace it just adds to the simple sophistication of the website.
One area that really impressed us was the Uploading Documents section. There’s a lot of contention surrounding this in the online casino world. Chelsea Palaces make it unbelievably easy. Once you are a member, log in and click on your profile name. This takes you to your profile page where you can amend all your details, change your email preferences. Set your reality checks and limits.
Here’s where you will find the upload documents tab. Once you click on it their requirements are literally spelt out for you. Including how long verification will take. The formats that they accept and to top it all off a drop and drag option. All in all Chelsea Palace have made this process unbelievably user-friendly and completely uncomplicated.
 Chelsea Palace | |
| Welcome Offer | |
|---|---|
| Rating | 91/100 |
| Minimum Deposit | £10 |
| Claim Bonus | Sign Up |